Professional IT support services.
MindCache is a local one-stop shop for all your business IT needs.
Our professional IT services.
MindCache provides professional IT support for local Bundaberg and Wide Bay businesses. We are your one-stop shop for all your business IT needs.
Business Support Maintenance Agreements
MindCache has a maintenance agreement to meet any budget from our entry-level “Secure Package” covering your business security, patching, backups, and antivirus, to our all-inclusive “Comprehensive Package” covering all monitoring and support of your entire network.
Cloud Services
MindCache can provide and implement the latest Cloud solutions to bring your business into the 21st century. From Infrastructure as a Service (IaaS) to Software as a Service (SaaS), we have the right solution for you. Covering Cloud storage, emails, endpoint management, network security, antivirus, and backup - we can supply, implement and manage it all.
Business Continuity and Disaster Recovery Solutions
MindCache can cover your business continuity and disaster recovery needs with our Cloud backup solutions. We ensure uptime with our smart solutions to protect your critical data and applications, whether on local services, end-user computers, or SaaS applications.
Business VOIP Phone Solutions
MindCache delivers cutting-edge 3CX VoIP solutions tailored for your business needs. No longer bound to traditional physical handsets for making calls, our 3CX solutions empower you to work from anywhere, offering flexible options to suit your remote communication requirements.
Business Internet Services
MindCache has the right Internet plan for your business. From Fibre to the Node (FTTN) and Fixed Wireless connections right through to Fibre to the Premises (FTTP) connections. All our plans are business-grade for the quality connection and support that you need for your business to operate effectively.
Network Security Enhancement
Utilising the latest in Unified Threat Management (UTM), MindCache can discuss appropriate solutions to block threats at your network perimeter. This is achieved by using a range of products, including Intrusion Detection/Prevention Systems (IDS/IPS), Deep Packet Inspection (DPI) and Geolocation blocking.
Domain / DNS Hosting
Finding the perfect domain name for your business can be hard. Let MindCache take the stress out of it by assisting you with all your domain name, hosting, and DNS management requirements.
Hardware / Software Procurement
MindCache has partnered with a range of distributors to offer you a competitive price. Contact us today to see how we can assist.
Data Cabling Services
Building a new office or perhaps expanding and simply requiring more network points? MindCache can take care of your cabling needs to get you set up and working.
Managed service provider maintenance agreements.
Fixed Fees
We manage everything with no surprise costs.
MindCache’s maintenance agreements are tailored to support industry-specific solutions. They are designed to help manage some of the complex, time-consuming and resource-intensive operations surrounding the maintenance of your hardware and software applications.
We have two standard support packages, or we can mix and match the services that best suit your needs.
Comprehensive Support Package
Our Comprehensive Support Package is our all-inclusive top-tier fixed-price maintenance agreement. Providing your business with unrivalled support, we take the time to learn your organisation's needs and implement a suitable tailor-made strategy to get your business humming.
Secure Support Package
Our Secure Support Package covers all the essentials to secure your IT systems whilst highlighting potential issues through our real-time monitoring processes. For any potential issues that arise, we will simply notify you and give you the option of resolving them yourself or having us investigate and resolve them as per our standard rates, saving you time. This package is ideal if you are new to managed services or want more control over your IT support and expenditure.
Custom Enterprise Package
We can create a customised partial or mix-and-match package of the services you need, such as enterprise security only.
Our support packages include some or all of these key attributes to provide you with peace of mind:
Strategising
Tailor-made solutions to optimise your IT systems and improve the workflow of your business. Plus, regular in-person health checks on your IT system's performance.
Application Support
MindCache is experienced in a range of industry-specific software solutions. We can assist with installation and configuration or simply liaise with vendor support to save you time.
Real-time Monitoring and Preventative Maintenance for Endpoints
Utilising the latest in remote monitoring and automation software, MindCache proactively monitors your endpoints and cloud solutions for any potential issues. Building on our real-time monitoring, our system can take preventative maintenance steps to mitigate issues as they are detected, allowing business continuity.
Phone Monitoring (optional extra)
With a MindCache-supported end-to-end VoIP solution, you can opt to have this included in your Comprehensive Support Package for a small additional fee. All extension creations, call flow changes, voicemail/holiday creation, PBX/handset updates and troubleshooting are included as part of this package.
Network Monitoring
We will monitor and manage all your network devices, such as modems, routers, firewalls, switches, access points, and UPSs, to name a few. As part of this feature, we will deploy the latest updates and notify you of any potential issues.
Patch Management
We will deploy the latest Windows and third-party application updates automatically to your devices to help remediate vulnerabilities and keep your systems secure.
Backups
MindCache can cover all of your business continuity and disaster recovery needs. As part of this service, we will monitor the successful completion of your backups daily. We will increase uptime with smart solutions to protect your critical data and applications. Whether on local services, end-user computers, or SaaS applications, MindCache has an appropriate backup solution for you.
Antivirus and Web Filtering
MindCache provides a Cloud managed enterprise security package featuring the latest antivirus and web prevention, detection and response. Regular scans and updates are performed daily, so your systems are not compromised.
Unattended Remote Access
Each machine is provided with a remote agent for technicians to access and assist without any end-user assistance.
Strategising Your Cloud Journey
There is a lot of confusion surrounding Cloud solutions and what steps businesses should take to bring their systems into the 21st century. MindCache understands that every organisation has its own path and timeline for moving to the Cloud, and this may not always be a fit right now.
Whether you intend to keep your system on-premises for years to come or you’re transitioning to Cloud right now, and even if you’re already there, MindCache has the services to meet your needs.
On-premises Services
MindCache has been providing managed services for customers with on-premises-based systems for 13+ years. From technical operations to managing extensions to supporting critical business users and beyond.
Cloud Services
Cloud applications free customers from the technical operations of keeping their applications. However, reliable and efficient Cloud applications still need ongoing services to meet your business’s needs. MindCache Cloud support has been designed to start where Cloud application support ends.
Transitional Services
MindCache will work with you to develop a prioritised and optimised plan that best meets your business’s ongoing legacy system needs. When you’re ready to move your applications to the Cloud, this will free up your valuable resources to focus on implementing operational requirements for your transition to the Cloud.
MindCache’s Foundational Service Standards
Regardless of your managed services requirements, MindCache can provide the needed resources to meet your business objectives. With ITIL in our DNA, we offer a well-developed foundation to support you at every point in your journey.